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Contact Hims Customer Service

How to Reach a Person at Hims

Verified Contact Information

Toll-Free Number:

  • 1-800-368-0038
Call Now
Send Message

Customer Service:

support@forhims.com

General Info:

contact@forhims.com

Investors/ Franchising:

investors@forhims.com

Legal:

privacy@forhims.com
Privacy Inquiries
legal@forhims.com

Media:

press@forhims.com
Press Inquiries

Hims Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Hims Phone Number
1 (800) 368-0038
Average Hold Time
00:01:22
Average Calls duration
5 minutes
Most Popular Hims Email Address
support@forhims.com
Hims Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
View full overview

How to Contact Hims Customer Service?

Most Popular Number:

(800) 368-0038
Total calls: 2 323 Issues resolved: 148 Last call: Jun 17, 2026

The Hims customer service can be reached at the support number 1-800 368-0038. Hims contact specialists provide support in English. Before getting in touch with customer support, review the FAQs section to find out answers to typically asked questions. Keep attention to the Hims customer service hours and call for help concerning the working schedule.

Hims business hours are Monday through Sunday, from 5 a.m. to 8 p.m. Pacific Time. Clients can write to Hims email addresses without time limits. All the requests are considered during the working hours. Letters to Hims address can be sent without regard to business hours. The working schedule in the period of national holidays can be changed, which should be published on the website.

Everyone can contact the support team using Hims live chat. Due to the information on the website, online chat is the fastest way to find solutions. The icon of the chat is active during the working hours. Open the official Hims website and click Help at the bottom of the site. As you click on the icon, the salutation message from the customer care department will appear.

Hims email support@forhims.com serves for customer support. To ask general questions on orders, price or payment, turn to the Hims address contact@forhims.com. On investors issues write to the email address investors@forhims.com. The messages are considered on a first-come order. When you want to speed up the process, write to both email and mail addresses. The Hims mail address is 2269 Chestnut Street, #523, San Francisco, California 94123, United States.

PissedConsumer Club

Contact Information

Hims Website:

Hims Help Center:

Corporate Office Address:

Hims and Hers Health, Inc.
2269 Chestnut Street, #523
San Francisco, California 94123
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 5:00am - 8:00pm (PT)

More contact details

Summary of Hims Customer Service Calls

2.3K TOTAL
CALLS
04:48 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hims?

Activation/ Cancellation Question:

  • “Renewal of my prescription and I have a couple of personal questions”
  • “Cancel an order that was not placed by me”
  • “Cancel”

Request for Information Question:

  • “I want to know how long it take for my package to come”
  • “Medication questions 91”
  • “Need to talk to a representative”

Shipping and Delivery Question:

  • “Missing shipment”
  • “See if my ed meds have been shipped”
  • “Order shipped to wrong address in Florida. I live in Brick NJ 08724”

Payments and Charges Question:

  • “Billing”
  • “I was charged wrongly”
  • “Double charged”

Account Question:

  • “Suspended from hims”
  • “I have multiple subscriptions with you. I cannot access them because it is not allowing me to get into your system.”
  • “My account was disabled”

Product/ Service Question:

  • “I cannot access your website”
  • “Trying to order hair growth products but can’t navigate the site. Need to speak to a live agent!”
  • “Need some products”

Return/ Replace Question:

  • “Trying to return meds I didn't order.”
  • “I ordered 100 mg generic Viagra in my order. It says 50 mg I need to hurry up and change it before y’all ship it out because I want 100.”
  • “Change prescription and address”

Refund Question:

  • “Refund”
  • “Stop my order put money back in my acct”
  • “Refund my recent charge”

Staff Question:

  • “Customer Service billing”
  • “Customer service”
  • “Previous service”

Cards Question:

  • “You Took $480 Off My Card Yesterday I Want It All Back Or Ill Infor Better Business Thats My Rent Money & Car Payment Money Need Every Dollar Back Now”
  • “Taking tomuchmoneyoffmycard”
  • “I have a new phone number and card#”

Website/ Application Question:

  • “Cant get into site”
  • “App isn't working”
  • “The app is frozen”

Employment Question:

  • “W2”

Other Question:

  • “I want to take advantage of your good deals .”
  • “Having trouble placing an order”
  • “Live rep”

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PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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