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Contact Hims Customer Service

How to Reach a Person at Hims

Verified Contact Information

Toll-Free Number:

  • 1-800-368-0038
Call Now
Send Message

Customer Service:

support@forhims.com

General Info:

contact@forhims.com

Investors/ Franchising:

investors@forhims.com

Legal:

privacy@forhims.com
Privacy Inquiries
legal@forhims.com

Media:

press@forhims.com
Press Inquiries

Hims Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Hims Phone Number
1 (800) 368-0038
Average Hold Time
00:01:04
Average Calls duration
6 minutes
Most Popular Hims Email Address
support@forhims.com
Hims Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
View full overview

How to Contact Hims Customer Service?

The Hims customer service can be reached at the support number 1-800 368-0038. Hims contact specialists provide support in English. Before getting in touch with customer support, review the FAQs section to find out answers to typically asked questions. Keep attention to the Hims customer service hours and call for help concerning the working schedule.

Hims business hours are Monday through Sunday, from 5 a.m. to 8 p.m. Pacific Time. Clients can write to Hims email addresses without time limits. All the requests are considered during the working hours. Letters to Hims address can be sent without regard to business hours. The working schedule in the period of national holidays can be changed, which should be published on the website.

Everyone can contact the support team using Hims live chat. Due to the information on the website, online chat is the fastest way to find solutions. The icon of the chat is active during the working hours. Open the official Hims website and click Help at the bottom of the site. As you click on the icon, the salutation message from the customer care department will appear.

Hims email support@forhims.com serves for customer support. To ask general questions on orders, price or payment, turn to the Hims address contact@forhims.com. On investors issues write to the email address investors@forhims.com. The messages are considered on a first-come order. When you want to speed up the process, write to both email and mail addresses. The Hims mail address is 2269 Chestnut Street, #523, San Francisco, California 94123, United States.

PissedConsumer Club

Contact Information

Hims Website:

Hims Help Center:

Corporate Office Address:

Hims and Hers Health, Inc.
2269 Chestnut Street, #523
San Francisco, California 94123
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 5:00am - 8:00pm (PT)

More contact details

How Customers Rate Hims Support?

4.2 / 5
Good

Based on 2.6K calls to Hims customer support through PissedConsumer.com and 20 survey responses.

Total Calls
2.6K
Avg Call Duration
05:31
Issues Resolved
22%

Why Customers Call Hims?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 23%
  • Activation/ Cancellation 22%
  • Request for Information 12%
  • Payments and Charges 11%
  • Shipping and Delivery 10%
  • Account 8%
  • Product/ Service 5%
  • Return/ Replace 3%
  • Refund 3%
  • Questions About an Order 1%
  • Staff 1%
  • Website/ Application <1%
  • Cards <1%
  • Employment <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

23%
  • "Customer issue"
  • "Don't need the pills anymore"
  • "Can't open app"

Activation/ Cancellation

22%
  • "Cancel subscription"
  • "Cancel my prescription"
  • "Cancel servive"

Request for Information

12%
  • "Place order"
  • "Information"
  • "Inquiring about my shipping date?? Account was already charged."

Payments and Charges

11%
  • "Payment"
  • "I was double charged"
  • "New payment info and restart delivery"

Shipping and Delivery

10%
  • "Did not receive product"
  • "Missing items ordered"
  • "Next shipment"

Account

8%
  • "Had 149$ taken out of my account"
  • "subscription"
  • "Would like to discontinue my account"

Product/ Service

5%
  • "Clam my withdrawal i won on this game, and nothing is in my account yet"
  • "Calling about product delivery"
  • "Did I order product"

Return/ Replace

3%
  • "I need to change my card on file"
  • "Changed my debt card number"
  • "I'm not getting what I ordered. It's something different. I want to change."

Refund

3%
  • "Refund for medication"
  • "Refund"
  • "Arefund"

Questions About an Order

1%
  • "Order"
  • "My order"
  • "Complete order"

Staff

1%
  • "Customer service placed on hold - no response over 30 minutes"
  • "Customer Service billing"
  • "Customer service"

Website/ Application

<1%
  • "Web site"
  • "Tired of hearing these *** vulgar hard *** ads on my YouTube it's a *** music app you son of a b****** shut up I'm"
  • "Cant get into site"

Cards

<1%
  • "New card number"
  • "You Took $480 Off My Card Yesterday I Want It All Back Or Ill Infor Better Business Thats My Rent Money & Car Payment Money Need Every Dollar Back Now"
  • "Taking tomuchmoneyoffmycard"

Employment

<1%
  • "W2"

Streaming Services

<1%
  • "Get your gay commercial *** off our tv shows"

Fraud & Security Issues

<1%
  • "Scammed"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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