Contact Hims Customer Service
Hims Phone Numbers and Emails
Toll-Free Number:
-
(800) 368-0038
Hims Emails:
How to Contact Hims Customer Service?
Most Popular Number:
| Total calls: 2 013 | Issues resolved: 128 | Last call: Jul 18, 2025 |
Hims Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hims Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hims is 8003680038. 62% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Hims may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Hims Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Hims is 8003680038. 62% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Hims may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Hims mainly because of activation/ cancellation, request for information, shipping and delivery.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Hims is support@forhims.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Hims Website:
Hims Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 5:00am - 8:00pm (PT)
Hims Customer Service Reviews
Customer service was fine but my problem was is that I couldnt get registered online because there was an error and asked to refresh or try the website again later. Every time I did, it wouldnt go through same Air and I was hoping that Customer Service could maybe walk me through or look at and see where my air was. Unfortunately, I tried a different route in another company which I was able to sign up with no problem.
Well I never got a response from any one when trying to purchase some pills so I am sorry to say I cant rate you as being very prompt . I am still looking for someone to speak to so I can order some pills
Terrible customer service. Website always a mess, cant log in, cant change password, customer service could care less.
You could have serviced me instead of having meet with a Dr twice and then cancelling my orders forcing me to make yet a third appt with your Dr. I could not get an appt till Jan 8 which means I will not get my meds by this Thursday when my next shot due.
Your people have been of no help getting a Dr to call me asap to get it done. I wanted three month supply which drs told me was done but you seemed more intent to charge me for a six month or year supply. Customer service says Dr must do it and Dr says customer service must do it. The last Dr said she took care of it and after Dr call I called customer support and they said all good.
But once again hims fouled it up. I changed from zepbound from my dr to hims to save money but youve done nothing for me and bounced me around. And your supervisors are worthless as they can get nothing done. Now I will not have me meds on time.
Thanks for nothing but your gross misfeasence and ignoring a customers needs. Your company support frankly sucks and nobody cares. Im tired of doing this once again. You ask what you can do but then do not follow through and get it done.
Your company has a real gap in its system. And please no more canned responses like were sorry and have great day. Its *** How about getting me a third Dr interview T.ODAY and charging me for three month supply and overnighting my meds so I can inject on time Thursday. Even if I do third appointment with Dr on Jan 8 th I bet Ill be canceled again as you seem incapable of supplying me the promised three month supply at 299$ a month as quoted.
You only care about charging for six months or a year initially as opposed to following through as promised. And the situation where Dr blames customer support and customer support blames Dr is mind boggling. Im sure my situation still will not be resolved today. Im in email contact with supervisor named Ashley and all she tells me is medical providers dont get back to her.
Great system you have. It frankly sucks
How Good is Hims's Customer Service?
Summary of Hims Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hims?
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel order”
- “I have Canceled my account”
Request for Information Question:
- “Question About an order”
- “Because I'm not good with online. And I can't remember the stupid password.”
- “Checking on my order”
Shipping and Delivery Question:
- “When are ya’ll delivering my order”
- “Wrong delivery address”
- “Shipped to wrong address”
Payments and Charges Question:
- “I need you to take only one payment”
- “Billed after cancellation”
- “Credit card charge”
Account Question:
- “Subscription issue”
- “Want to order but can’t account is locked and forgot password”
- “Edit profile”
Product/ Service Question:
- “It's not working for me..”
- “My phone number will not work”
- “Cannot access app”
Return/ Replace Question:
- “Change prescription”
- “Need to change my debit card”
- “Need to change prescription”
Refund Question:
- “Refund”
- “Refund, when am I going to receive it?”
- “Haven’t received my refund”
Staff Question:
- “Customer service”
- “Customer Service billing”
- “Previous service”
Website/ Application Question:
- “App isn't working”
- “The app is frozen”
- “Website not allowing me to do anything”
Cards Question:
- “Taking tomuchmoneyoffmycard”
- “I have a new phone number and card#”
- “Change on card”
Employment Question:
- “W2”
Other Question:
- “Pricing”
- “Refill”
- “I have no email”
Compare Hims Customer Service To
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